Shipping policy

Effective Date: 05/30/2023

  1. Shipping Methods and Delivery

1.1 Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and efficient delivery of our products. The specific carrier(s) used may vary based on the shipping destination and product availability.  The Woven Home LLC maintains the right to surcharge the customer for any additional shipping related fees or surcharges incurred by the shipper or shipping company to The Woven Home on behalf of the customer.

1.2 Delivery Time: We make every effort to process and ship orders in a timely manner. The estimated delivery timeframes provided during the checkout process are approximate and based on standard business days (Monday to Friday, excluding holidays). Please note that these timeframes are not guaranteed and may vary depending on factors beyond our control, such as carrier delays or unforeseen circumstances.

1.3 Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its status. Please allow some time for the tracking information to be updated by the carrier.

  1. Shipping Destinations

2.1 Domestic Shipping: We currently offer shipping within [insert country/region]. Please note that certain remote areas may have limited or restricted shipping options. If you are unsure about the availability of shipping to your location, please contact our customer support team for assistance.

2.2 International Shipping: We may offer international shipping to select countries. International shipping rates, delivery times, and customs fees vary depending on the destination country. Please review the available shipping options and associated costs during the checkout process or contact us for more information.

2.3 Customs and Duties: For international shipments, please be aware that customs and import duties may be levied by the destination country. These charges, if applicable, are the responsibility of the recipient and are not included in the product or shipping costs. Customs policies vary by country, and we recommend contacting your local customs office for more information regarding potential fees and restrictions.

  1. Order Processing and Shipment

3.1 Order Processing Time: Orders are typically processed within [insert number of business days] business days from the date of purchase. This processing time allows us to prepare your order, verify payment details, and perform quality checks on the products.

3.2 Shipment Notification: Once your order has been shipped, we will send you a shipment notification via email. This notification will include your tracking number (if available) and any other relevant shipping details.

3.3 Multiple Shipments: In certain cases, your order may be shipped in multiple packages or from different fulfillment centers. If this occurs, you will receive separate shipment notifications with individual tracking numbers for each package.

  1. Order Changes and Address Updates

4.1 Order Changes: Once an order has been placed, it may not be possible to make changes or modifications. If you need to update any order details or shipping information, please contact our customer support team as soon as possible. While we will make reasonable efforts to accommodate your request, we cannot guarantee that changes can be made once the order has entered the processing stage.

4.2 Address Accuracy: It is important to provide accurate and complete shipping address information during the checkout process. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address details provided by the customer. Please review your shipping address carefully before submitting your order.

  1. Lost or Damaged Shipments

5.1 Lost Shipments: In the rare event that your shipment is lost in transit, please contact our customer support team. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly. Replacement or refund options will be assessed on a case-by-case basis.

5.2 Damaged Shipments: If your order arrives damaged or with visible signs of mishandling during transit, please contact our customer support team immediately. To assist with the resolution process, please provide relevant details and photographs of the damaged items and packaging. We will assess the situation and work towards a satisfactory resolution, which may include replacement or refund options.

  1. Contact Us

If you have any questions or concerns about our Shipping Policy or require assistance with your order, please contact our customer support team at:

Email: thewovenhomeco@gmail.com Phone: 941-955-9882 Address: 5859 Murdock Ave Unit A, Sarasota, FL 34231

Thank you for choosing The Woven Home!