Refund policy
Effective Date: 05/30/2023
- Purpose
This policy outlines the guidelines and procedures for returns at The Woven Home. We strive to provide excellent customer service and satisfaction, and this policy ensures clarity and fairness for all return requests.
- Return Eligibility
2.1 Returns After Shipping: We regret to inform our customers that we do not accept returns after an item has shipped. It is essential to thoroughly review your order before finalizing the purchase to ensure accuracy.
2.2 24-Hour Hold Period: We do not accept returns after a 8 hour hold period when in store pickup is selected. Once the specified timeframe has elapsed, the product is considered final sale, and no returns will be accepted.
2.3 In-Store Purchases: Please note that items purchased at our physical store may not be returned. We encourage customers to carefully consider their purchase decisions and seek assistance from our knowledgeable staff before completing an in-store transaction.
- Exceptions
3.1 Defective or Damaged Products: In the event that you receive a defective or damaged product, please contact our customer support team within 24 hours of delivery. We will work with you to rectify the issue promptly and provide a suitable resolution, such as a replacement or refund, based on the circumstances.
4. Return Process
4.1 Initiation of Return: To initiate a return, please contact our customer support team within the designated timeframes specified in sections 2.1 and 3.1. Provide detailed information about the product, order number, and reason for the return. Our customer support representatives will guide you through the return process.
4.2 Return Shipping: If a return is authorized as per the exceptions mentioned in section 3.1, the customer will be responsible for shipping the product back to our designated address. We recommend using a traceable shipping method to ensure safe and timely delivery. Return shipping costs will be the customer's responsibility, unless otherwise stated due to a specific product defect or damage.
4.3 Condition of the Returned Item: We reserve the right to inspect the returned item to determine its eligibility for a return.
4.4 Refund or Replacement: Upon receiving the returned item and verifying its condition, we will process the refund or replacement based on the original payment method used during the purchase. Refunds will be issued within 15 business days from the date of receiving the returned item.
- Policy Modification
The Woven Home LLC reserves the right to modify or amend this policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website or other official communication channels.
- Contact Information
If you have any questions or require further clarification regarding our return policy, please contact our customer support team via:
Email: thewovenhomeco@gmail.com Phone: 941-955-9882 Address: 5859 Murdock Ave Unit A, Sarasota, FL 34231
By accepting and making a purchase from The Woven Home LLC, you acknowledge and agree to comply with the terms and conditions outlined in this returns policy.
Thank you for choosing The Woven Home LLC. We appreciate your business!